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This FAQ was created to provide you with an immediate answer to any questions you may have. If you are unable to find an answer to your question here please contact CEVO Support at CEVO Support.

Payment & Billing FAQ

How can I pay for CEVO?

Currently players are able to pay for CEVO in two ways. The first is the preferred way of payment via PayPal, which accepts VISA, MasterCard, American Express, Discover, or Debit (Bank Card). The only other way to pay for CEVO is by mail via Money Order. Please read the below for information on paying by Mail.

Paying by Money Order?

Players who wish to pay via Money Order need to mail their payment to:

CEVO, LLC
CYBER EVOLUTION
1112 Weldon Avenue
Baltimore, MD 21211
USA

Included with the Money Order MUST be the following information:
1) Your full name
2) Your CEVO username
3) Your team name
4) Your email address

NOTE: Payments via money order may take up to two weeks to be shown on the website. DO NOT SEND CASH IN THE MAIL!

I have paid, but I'm still marked as not ready?

There are two possibilities:

A) You have not entered in your unique game id (SteamID, PBGUID, etc). You will not appear ready until you do this.
B) You paid using an e-check through PayPal. Most players don't know what this is, but if your PayPal account gets its money through your bank account, then PayPal has to send a request to your bank to get the money, which takes 3-5 days to clear, sometimes longer. If your account is tied through a credit card, then you shouldn't have this problem.

If you have paid using an echeck and have to play in a match before the time that your transaction has cleared, you can contact CEVO Support (http://support.cevo.co.) and we can work something out.

I just sent in my Money Order, how long until I am marked @ready?

Money Orders can take up to two weeks to arrive and get processed. We always recommend players to use PayPal to pay for this very reason.

Can I pay for my entire team?

Yes, you can pay for an entire team if you.d like. We recommend that if you can, you log into each of the players accounts and pay for them individually. However if this is a problem, you should do the following:

1) Send payment to billing@cevo.com
2) Contact CEVO Support (http://support.cevo.com) with the PayPal email address used to send the money, the usernames of the members you have paid for, and the roster that you would like them added to.

I've won money, what do I do now?

All members both domestic and foreign are eligible to receive prize winnings. ALL winnings MUST be claimed by filling out and submitting CEVO's Competitive Earnings Release Forms and all appropriate tax forms. ALL FORMS MUST BE COMPLETED AND RETURNED TO CEVO WITHIN 30 DAYS OF THE CONCLUSION OF THE EVENT. IN THE EVENT WINNINGS THAT ARE NOT COLLECTED WITHIN THE 30 DAY ALLOTTED TIMERFRAME BE FORFEITED.

Where can I find these Earnings Forms?

You can get the CEVO Competitive Earnings Forms at (http://www.cevo.com/data/Earnings_Forms.zip)

How will I be paid?

Winners will be mailed a check in the amount of their earnings, and any physical prizes shipped out within 2 weeks from the day CEVO receives the completed Competitive Earnings Release Form and any required Federal and State tax releases. Prize checks will be mailed to the address indicated on the Competitive Earnings Release Form. The name of the Member MUST match the name listed on the Competitive Earnings Release Form.

I've decided not to play in this event. Do you offer refunds?

Yes, CEVO will offer refunds to any player provided registration for the event in which the payment was made for is still open. After event registration closes THERE WILL BE NO REFUNDS ISSUED. To ask for a refund, submit an offline ticket to the Accounting Department at (http://support.cevo.com)

CEVO Account FAQ

I seem to have forgot my password, what can I do?

Fill out the password recover form at http://www.cevo.com/?page=forgotpas. Your password will be emailed to you.

I seem to have forgot my username, what can I do?

Contact CEVO Support at (http://support.cevo.com) and a CEVO representative will assist you in recovering your account. DO NOT create a new account.

The website is telling me that my UniqueID is already in use, what now?

Contact CEVO Support at (http://support.cevo.com) and a CEVO representative will assist you in adding your UniqueID. Normally this happens when you have created multiple CEVO accounts and have attached your UniqueID to one of them.

Someone has stolen my CEVO account, what can I do?

Contact CEVO Support at (http://support.cevo.com) and a CEVO representative will assist you in recovering your account. You must be able to verify your birth date, address, and phone number to recover your account. DO NOT create a new account.

How do I create my team?

To create a team captains should log in to the website, click on "my account", then select "Create a Team", choose your game, fill out team information, and hit "Add Team".

My team's game does not show up under create a team, what's the problem?

If the game you are looking for does not show up under the "Create a Team" drop down menu, you must already be the owner of a team from that game. In that case, go to "Manage my Teams" click on your team name, and hit "Sign team up for CEVO Event". This will add the team that you already own to the current event. Remember, teams are created on a per game basis and stay the same from event to event.

How can I join a team?

Players can only join teams when the rosters for that specific division are unlocked. To join a team, players should log in to the website, click on "my account", then select "Join a Roster", you will be prompted to select the event and search for the team you are attempting to join. From there, you will hit "join" and enter the roster join password and you will be automatically added to the roster.

How do I go leave my team?

Players can only leave teams they are on when the rosters for that specific division are unlocked. To leave a team, players should log in to the website, click on "my account", then select .manage my teams., click on the team name, and then click "roster". From there, you will see a "Leave team" button towards the top left hand side.

Why can't I leave my team?

The only reasons that you would not be able to leave your team are when the rosters for your specific division are locked, or the event has concluded. In this case, you should wait for the rosters to unlock and then try again. If the event has ended, you will not be able to leave the team.

General FAQ

What does CEVO stand for?

Nothing anymore! When CEVO first opened its doors in 2003 we were the "Cyber Evolution Volunteer Organization". In 2007, we officially changed our cooperate name to CEVO, LLC.

Who started CEVO?

CEVO LLC was founded in 2003 by CEO / President, Charlie Plitt.

Can I have a job with CEVO?

If you are interested in a position with CEVO, please visit http://cevo.com/misc/cevo-application.php

What kind of perks does one get with working for CEVO?

- Free entry into CEVO events
- Customer Service experience
- A chance to advance E-Sports

What would I be responsible for as a CEVO Official?

- Ventrilo and mIRC support
- Preliminary dispute review
- Spectating matches
- Writing predictions or interviews
- Writing team or player bios
- Interacting with teams
- Selecting and promoting highlight matches

Is there a minimum age to use CEVO.com?

No, we encourage gamers of all ages to register and play at CEVO.com!

When do the standings update?

The standings update automatically every 15 minutes. Keep this in mind after reporting matches.

How can I join CEVO's private IRC channels?

To access the IRC channel for your CEVO division, follow these steps:

1) Fill out your Game Surge auth account in your CEVO profile.
2) Mode yourself properly on IRC using .//mode $me +ix.
3) Type /msg CEVO|Bot inviteme #channel
4) Join the #channel

I'm using CEVO's Counter-Strike 1.6 GUI and my CS is stuck on 16-bit mode, can you help me?

First start Steam and open the "Games" list. Right click on "Counter-Strike" and select "Properties". Next, Click "Set launch options" and add "-32bpp". The next time you open Counter-Strike you will be in 32-bit video mode.

Does CEVO have any XML/RSS feeds available for the public?

At this time, we do not have any public XML/RSS feeds available although we are working on it. We will update this FAQ if and when we do release said feeds.

What can I do if I suspect a player of cheating?

If you suspect a player has cheated against you in a match, your team should file a cheating dispute. To file a dispute your team captain should log in to his/her CEVO account and click on "File a Dispute or Check Disputes". From there, the captain can enter specifics about the player's actions and await an official review from CEVO Officials.

What is CEVO's mailing address and billing phone/fax number?

Mailing Address:
CEVO LLC
CYBER EVOLUTION
1112 Weldon Avenue
Baltimore, MD 21211
USA

Billing Phone Number:
P: (866) 599-CEVO (2386)
f: (410) 452-7147

I have a great idea/suggestion for CEVO, how can I suggest it?

We are always looking for ideas, suggestions, and feedback from our members. If you have something that we need to hear contact CEVO Support at (http://support.cevo.com)

CMN3 FAQ

What is the CMN3?

The CMN is a cheat-detection client that runs while competitors play their matches. Utilizing a variety of independent scanning methods, the CMN ensures legitimate and fair game play in all our events.

Where can I download the CMN3?

You can download the CMN3 from http://www.cevo.com/data/CMN3_Install.exe.

Where can I find more information about the CMN3?

You can find more information about the CMN3 at http://www.cevo.com/index.php?page=account&func=cmn.

Can you tell me how the CMN3 works?

No!

Advertising and Sponsorship FAQ

I want to advertise with CEVO, where can I find out more?

CEVO has plenty of options available to you in regards to advertising and sponsorship. For more information visit: http://www.cevo.com/?page=corporate&func=advertise.

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